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AI in social

Stop chasing trends, start connecting the dots

For years, brands have been caught in a cycle of chasing the next big thing in social media. What’s trending today is forgotten tomorrow. But the most successful companies aren’t scrambling to keep up. They’re stepping back, looking at the bigger picture, and embedding social media, AI, and marketing into a cohesive, data-driven strategy.

In 2025, the brands that thrive will be the ones that connect the dots—using AI for smarter decisions, social media for strategic engagement, and marketing as a revenue driver. Here’s how to do it.

1. AI is no longer a tool—it’s your strategic partner

For a while, AI felt like an experiment. Marketers were testing ChatGPT, generating captions, and wondering if AI would replace their jobs. That moment is over. AI is now a fundamental part of content creation, strategy, and decision-making.

Instead of just automating tasks, leading brands are using AI to:

  • Generate insights from social listening to inform strategy
  • Personalize content for different platforms and audiences
  • Predict what content will perform well based on past engagement

How to integrate AI into your marketing strategy:

  • Use AI-driven tools to analyse customer sentiment and trends.
  • Automate routine tasks, but always refine AI-generated content with human input.
  • Invest in training your team to use AI effectively rather than fearing it.

2. Social media is shifting from passive content to proactive engagement

For years, social media has been about publishing content and hoping people engage. But that’s changing. In 2025, brands will no longer just post—they’ll join conversations, create communities, and drive real engagement.

The rise of outbound engagement means brands are actively:

  • Commenting on creators’ posts to reach new audiences
  • Building niche communities rather than broadcasting generic content
  • Using social listening to understand what customers really care about

Actionable takeaway: Don’t just create content—engage where your audience is already active.

3. From going viral to micro-virality: why smaller wins matter more

Brands used to dream of going viral. But virality doesn’t always equal value. Instead of chasing mass reach, smart brands are aiming for micro-virality—content that resonates deeply with a specific audience rather than a broad, disengaged one.

Social listening helps brands track the right trends rather than jumping on every bandwagon.

The key is to:

  • Identify what’s trending within your audience, not the general public
  • Create content that speaks directly to their interests and needs
  • Focus on engagement and shareability over fleeting virality

Key takeaway: Not all trends are worth following. The best brands focus on the ones that drive real value.

4. Social media and performance marketing are merging

Social media is no longer just about brand awareness—it’s a performance channel. The best brands are using social insights to drive real business results, from lead generation to revenue growth.

What this means for brands:

  • Social listening is now a core part of performance marketing.
  • ROI measurement is improving, helping teams prove the impact of social media.
  • Marketers are aligning social, AI, and data to create smarter campaigns.

Final thought:

The future of social media isn’t about more content—it’s about smarter strategy. AI, engagement, and performance marketing must be seamlessly integrated to drive real business impact.

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